SENIOR OPERATIONS AND CUSTOMER SERVICE OFFICER

YOUR MISSION

Assist the operations team in ensuring a fast and compliant clearance of our clients’ goods.

Main tasks:

Clear shipments by all modes of transit.
Manage telephone and e-mail communications with clients, carriers, customs authorities, forwarders, warehouses and other service providers.
Make payments to service providers (freight forwarders, shipping companies, warehouses, etc.) when required.
Organize delivery when requested by the client.
In conjunction with the supervisor, ensure the proper maintenance of notes, databases, instructions and other information concerning clients in the system.

5 to 7 years’ experience in the customs field.
Sound knowledge of customs clearance regulations (procedures and requirements) and other government departments (OGDs).
Solid interpersonal and team player skills.
Enjoy helping people and solving problems.
Good organizational and priority management skills.
Ability to manage several projects at the same time.
Ability to work well under pressure.
Desire to take initiative and learn quickly.

To be discussed

Boisbriand and telework

*Only candidates matching the desired profile will be considered.